Section 1
Introduction
Jilicrow operates the online casino and sports betting platform at jilicrow.net. We understand that when you register and play on Jilicrow, you're trusting us with personal information — your name, contact details, payment information, and records of how you use the platform. We don't take that trust lightly.
This Privacy Policy explains in clear terms what data Jilicrow collects from users, the purposes for which that data is used, how it's stored and protected, who it may be shared with, and what rights you have over your own information. This policy applies to all users of the Jilicrow platform regardless of how they access it — mobile browser, desktop, or any future app.
Jilicrow is committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. This is the principal data protection law applicable to how we handle the personal information of Filipino players.
Scope of This Policy
This Privacy Policy applies to all personal information collected by Jilicrow through the platform, any related communications, and support interactions. By creating an account and using Jilicrow, you confirm that you have read and understood this policy.
Section 2
What Personal Information Jilicrow Collects
Jilicrow collects personal information from you in different ways — directly when you provide it during registration or support, automatically through your use of the platform, and in some cases from third-party identity verification services. Here's a breakdown of each category.
Registration Information
When you create a Jilicrow account, we collect your full name, email address, mobile number, date of birth, and any other fields completed during registration. This information is mandatory to create an account.
Payment Information
When you deposit or withdraw funds on Jilicrow, we collect details related to the transaction — including your GCash number, Maya account, bank account details, or card information as applicable to the method you choose.
Identity Verification (KYC)
Jilicrow may request government-issued identification documents and proof of address as part of our Know Your Customer (KYC) process. These documents are used to verify your identity before processing withdrawals or upon regulatory request.
Platform Usage Data
We automatically collect data about how you use Jilicrow — game history, bet amounts, session duration, pages visited, login timestamps, and device and browser information. This helps us run the platform and improve the experience.
Technical & Device Data
IP address, device type, operating system, browser version, and network information are collected automatically when you access Jilicrow. This data is used for security monitoring, fraud prevention, and platform optimization.
Support Communications
When you contact the Jilicrow support team via email, live chat, or any other channel, we retain records of those communications — including content and attachments — for quality assurance and dispute resolution purposes.
Section 3
How Jilicrow Uses Your Personal Data
Every piece of personal information Jilicrow collects is used for a specific, legitimate purpose. We do not collect data for the sake of it, and we do not use your data for purposes unrelated to operating the platform and fulfilling our legal obligations.
- Creating and managing your Jilicrow account
- Processing deposits, withdrawals, and bonus transactions
- Verifying your identity for KYC and AML compliance
- Detecting and preventing fraud, money laundering, and account abuse
- Providing and improving customer support
- Personalizing your gaming experience and recommending relevant games
- Sending account-related notifications and promotional communications (where consent is given)
- Complying with applicable Philippine regulations and licensing requirements
- Supporting responsible gaming monitoring and intervention
- Maintaining platform security and integrity
Jilicrow uses your data only to improve your experience and keep the platform secure — nothing more.
Marketing Communications
Jilicrow will only send you promotional emails or messages if you have opted in during registration or subsequently through your account settings. You can withdraw this consent at any time by updating your communication preferences or contacting support.
Section 4
Legal Basis for Processing Your Data
Under the Data Privacy Act of 2012, Jilicrow must have a valid legal basis for processing your personal information. Depending on the specific purpose, we rely on one or more of the following bases.
Contractual Necessity
Processing your registration data, payment information, and gaming history is necessary to fulfill the contract between you and Jilicrow — i.e., to provide you access to the platform and its games.
Legal Obligation
Some data processing is required by Philippine law — including AML reporting, KYC verification, and maintaining transaction records for regulatory review. We cannot opt out of these obligations.
Consent
Where we rely on consent — such as for sending promotional communications or optional personalization features — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
Legitimate Interests
Jilicrow processes certain data under legitimate interests — such as fraud prevention and platform security monitoring — where those interests do not override your fundamental privacy rights.
Section 5
When and With Whom Jilicrow Shares Your Data
Jilicrow does not sell your personal information to third parties — ever. We do not trade or monetize your data as a product. However, there are specific circumstances where sharing data with third parties is necessary to operate the platform legally and securely.
1
Payment Processors
When you make a deposit or withdrawal, Jilicrow shares the necessary payment and identity information with our payment processing partners — GCash, Maya, banks, and card networks — to complete the transaction. These partners are bound by their own data protection obligations.
2
Identity Verification Services
KYC verification may involve third-party identity verification providers. Your ID documents and personal details are shared with these providers solely for the purpose of verifying your identity. They are contracted to use the data only for that purpose.
3
Game Providers
Some games on Jilicrow are provided by third-party game studios. These providers may receive limited game-session data — such as player ID and bet amounts — to operate the game correctly. They are not given your full personal profile.
4
Regulatory and Law Enforcement Authorities
Jilicrow is legally required to report suspicious transactions and cooperate with investigations by Philippine regulatory bodies and law enforcement agencies. Disclosure in these cases is a legal obligation, not a choice.
5
Service Providers (Infrastructure)
Jilicrow uses third-party service providers for hosting, cybersecurity, analytics, and customer support tooling. These providers access only the data necessary for their specific function and are bound by data processing agreements that restrict use of the data.
We Never Sell Your Data
Your personal information is not sold, rented, or traded to advertisers, data brokers, or any other commercial third parties. Data sharing is limited strictly to what is necessary to operate Jilicrow, comply with the law, and protect the platform and its users.
Section 6
How Long We Keep Your Data
Jilicrow retains personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable law. We do not keep data indefinitely or beyond its useful purpose.
Active account data — your registration information, transaction history, and gaming records — is retained for the duration of your account. When you close your Jilicrow account, we begin a structured data retention and deletion process. However, certain categories of data must be retained for fixed periods under Philippine law regardless of account closure.
- Financial transaction records retained for a minimum of 5 years per AML regulations
- KYC documents retained per regulatory requirements applicable at the time
- Support communications retained for 2 years for dispute resolution purposes
- Anonymized analytics data may be retained indefinitely as it contains no personal identifiers
- Data retained under legal obligation is not subject to deletion requests until the retention period expires
Jilicrow retains your data only for as long as required — and handles deletion requests promptly.
Section 7
How Jilicrow Protects Your Personal Data
Jilicrow implements a range of technical and organizational security measures designed to protect your personal information against unauthorized access, loss, alteration, or disclosure. No platform can guarantee absolute security, but we take every reasonable step available to us.
SSL Encryption
All data transmitted between your device and Jilicrow's servers is encrypted using industry-standard SSL/TLS protocols. Your payment information and personal details are never transmitted in plain text.
Secure Data Storage
Personal data and financial records are stored on secured servers with access controls, regular security audits, and monitoring for unauthorized access attempts. Storage infrastructure is managed by vetted, trusted providers.
Access Controls
Within Jilicrow, access to personal data is restricted on a need-to-know basis. Staff members can only access the specific data required to perform their role, and all access is logged and audited.
Fraud Monitoring
Automated systems continuously monitor platform activity for signs of unauthorized account access, unusual transaction patterns, and other indicators of security compromise. Suspicious activity triggers immediate review.
Security Incident Response
In the unlikely event of a data breach that affects your personal information, Jilicrow will notify affected users and the relevant Philippine regulatory authority within the timeframe required by the Data Privacy Act. We will provide details of the nature of the incident and steps taken to address it.
Section 8
Cookies and Tracking Technologies
Jilicrow uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help the platform function correctly, remember your preferences, and provide analytics data that helps us understand how the platform is being used.
Essential Cookies
Required for the platform to function — session management, login state, security tokens. Cannot be disabled without breaking core functionality.
Analytics Cookies
Help Jilicrow understand how players navigate the platform — which games are popular, where users encounter issues. Data is aggregated and does not identify individuals.
Preference Cookies
Remember your settings — language preferences, display options, and other customizations you've made to your Jilicrow experience. These persist between sessions.
You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Jilicrow platform. Essential cookies cannot be blocked without preventing the platform from working properly.
Section 9
Your Privacy Rights as a Jilicrow Player
Under the Data Privacy Act of 2012, Filipino data subjects have specific rights regarding their personal information. Jilicrow is committed to honoring these rights in a timely and transparent manner. Here's what you're entitled to.
Right to Access
You have the right to request a copy of the personal information Jilicrow holds about you. We will provide this within a reasonable timeframe — typically within 10 business days of a verified request.
Right to Rectification
If any personal information Jilicrow holds about you is inaccurate or incomplete, you have the right to request correction. You can update most details directly in your account settings or by contacting support.
Right to Erasure
You may request deletion of your personal data where there is no overriding legal basis for continued retention. Note that data subject to mandatory regulatory retention periods cannot be deleted until those periods expire.
Right to Object
You can object to processing of your personal data for direct marketing purposes or where Jilicrow relies on legitimate interests as its legal basis and you believe your rights override those interests.
Right to Data Portability
Where technically feasible, you may request your personal data in a structured, machine-readable format. This applies to data you provided to Jilicrow directly and which is processed automatically.
Right to Restrict Processing
In certain circumstances — such as while you contest the accuracy of data we hold — you may request that we restrict processing of your personal information while the matter is resolved.
Exercising Your Rights
To exercise any of these rights, contact the Jilicrow Data Privacy team at support@jilicrow.net with the subject line "Privacy Rights Request." Please include your registered account details and clearly describe the right you wish to exercise. We will acknowledge your request within 3 business days and aim to fulfill it within 10 business days.
Section 10
Protection of Minors
Jilicrow is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account, delete the associated personal data, and take appropriate corrective action.
Parents and guardians who believe a minor has accessed Jilicrow or provided personal information should contact us immediately at support@jilicrow.net. We will investigate and act swiftly. We also recommend that parents use parental control software to prevent minors from accessing online gambling platforms.
Section 11
International Data Transfers
Some of Jilicrow's service providers and technical infrastructure partners may be based outside the Philippines. Where personal data is transferred outside the Philippines, Jilicrow ensures that appropriate safeguards are in place — including contractual data protection clauses that require the recipient to maintain standards equivalent to those required under the Data Privacy Act of 2012.
Jilicrow only transfers personal data internationally where it is necessary to provide you with the services you've requested and where the transfer is protected by adequate safeguards. We do not transfer personal data to jurisdictions that lack adequate data protection frameworks without putting in place the protections described above.
Section 12
Changes to This Privacy Policy
Jilicrow may update this Privacy Policy from time to time — to reflect changes in applicable law, to account for new data processing activities, or to improve clarity. When significant changes are made, we will notify registered users via email or through a prominent notice on the platform.
The "Last updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this page periodically to stay informed. Continued use of Jilicrow after a policy update takes effect constitutes your acceptance of the revised terms.
Notifications of Major Changes
For material changes to how Jilicrow processes your personal data, we will provide notice at least 14 days before the change takes effect — giving you time to review and, if you disagree, to close your account before the new terms apply.
Section 13
Contact Jilicrow About Privacy
If you have any questions about this Privacy Policy, want to understand how your personal data is being used, or wish to exercise any of your data rights, the Jilicrow team is available to help.
Email
Send privacy-related queries and data rights requests to support@jilicrow.net. Include "Privacy" in your subject line for faster routing to the right team member.
Live Chat
For general privacy questions, live chat is available 24/7 within your Jilicrow account. For formal data rights requests, email is the preferred channel to ensure proper documentation.
National Privacy Commission (Philippines)
If you believe Jilicrow has not handled your personal information appropriately and you are not satisfied with our response to your complaint, you have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). We encourage you to contact us first — most concerns are resolved directly and promptly.
Your Data is Safe — Now Enjoy the Games at Jilicrow!
Your privacy is protected every step of the way. Register your free Jilicrow account, deposit via GCash or Maya, and play live dealer games, slots, Sabong, and more — all in Philippine pesos.
